If you have any questions about shipping, please contact us at sales@wool4legs.com with your order number.

If needed, you can also contact us at everol.gmbh@gmail.com as a backup email.

We review shipping-related cases individually and try to find a fair solution depending on the order, destination, carrier, and situation.

Order Processing

Orders are usually processed within 1–3 business days, depending on product availability, order volume, and product preparation time.

Some products may be available and ready to ship, while others may be handmade, made to order, or available as preorder items.

If a product requires additional preparation time, the estimated production or shipping time will be shown in the product description where applicable.

If your order contains both ready-to-ship and made-to-order/preorder items, we may ship the order together once all items are ready, unless another solution is agreed.

If there is a significant delay or issue with preparing your order, we will contact you.

Shipping Methods

We usually ship orders using tracked delivery services such as DPD or Omniva, depending on the destination, product, package size, and available shipping options.

The available shipping methods and shipping costs are shown at checkout where applicable.

Local Pickup

Local pickup may be available by prior arrangement.

Pickup availability and preparation time depend on the product. Some items may be ready sooner, while handmade, made-to-order, or preorder items may require more time.

Estimated preparation or production times will be shown in the product description where applicable.

Please wait until we confirm that your order is ready before coming to collect it. Bring your order confirmation email or order number when collecting your order.

Delivery Times

Delivery times are estimates only and are not guaranteed. Delivery time may vary depending on the destination, shipping carrier, holidays, customs processing, or events outside our control.

If your package appears to be unusually delayed, please contact us and we will check the shipment with the carrier.

Parcel Lockers and Pickup Points

For parcel locker or pickup point deliveries, please make sure your phone number, email address, and delivery details are correct before placing the order.

The customer is responsible for collecting the package within the carrier’s collection period.

If a package is not collected in time and is returned to us, we will review the case individually. We may offer to reship the package, but the customer may be responsible for the additional shipping cost.

Incorrect Shipping Information

Please check your shipping address, phone number, and email before placing an order.

If incorrect delivery information is provided by the customer, we may not be able to change it after the order has been processed or shipped.

If a package is returned to us because of incorrect customer information, we will review the case individually. Additional shipping costs may apply for reshipment.

Lost, Delayed, or Damaged Shipments

If your package appears to be lost, unusually delayed, or damaged during delivery, please contact us as soon as possible.

We will review the case with the shipping carrier and offer a suitable solution depending on the situation.

International Shipping

For orders outside Latvia, delivery times and shipping costs may vary depending on the destination.

The customer is responsible for any customs duties, import taxes, or local fees that may apply, unless stated otherwise at checkout.

Returns and Reshipments

Returns, refunds, lost packages, unclaimed packages, and reshipments are handled according to our Returns, Refunds & Reshipment Policy.