Refund policy

If you have any issue with your order, please contact us first at sales@wool4legs.com with your order number.

If needed, you can also contact us at everol.gmbh@gmail.com as a backup email.

We review each case individually and always try to find a fair solution depending on the product, its condition, and the situation.

Returns

If you wish to return a product, please contact us within 14 days of delivery before sending anything back.

Returns are reviewed individually. Depending on the product, returns may be accepted if the item is unused, clean, undamaged, complete, and in the same condition as received.

For products where packaging matters, the product should be unopened or returned with the original packaging where possible.

If the product has been used, damaged, made dirty, opened in a way that affects the product, or returned incomplete, we may reduce or refuse the refund where permitted by law.

For returns where the customer has changed their mind, ordered the wrong product, or no longer wants the product, the customer is responsible for the return shipping cost.

After we receive and check the returned product, we will confirm the available solution. Depending on the case, this may include a refund, partial refund, store credit, replacement, or another fair solution.

Approved refunds are issued to the original payment method unless another solution is agreed.

After 14 Days

Return requests made after 14 days are not guaranteed.

However, you can still contact us, and we may review the case individually. If there was a mistake on our side or a confirmed product issue, we will do our best to offer a fair solution.

Damaged, Faulty, or Incorrect Products

If your product arrives damaged, faulty, incorrect, or not as described, please contact us as soon as possible.

Please include:

Your order number
Clear photos of the product
Photos of the packaging
A short description of the issue

Once we review the case, we will offer a suitable solution such as replacement, reshipment, refund, partial refund, store credit, or another fair solution.

Lost or Delayed Packages

If your package appears to be lost or unusually delayed, please contact us and we will check the shipment with the carrier.

If the carrier confirms that the package is lost, we will review the case and offer a suitable solution such as replacement, reshipment, refund, or another fair solution.

Packages Marked as Delivered

If tracking shows that the package was delivered but you did not receive it, please first check your delivery location, parcel locker, household members, neighbors, and the shipping carrier.

We will review these cases individually. However, we cannot guarantee a free reshipment or refund for packages marked as delivered by the carrier.

Incorrect Address or Unclaimed Packages

Please make sure your shipping address, email, and phone number are correct before placing an order.

If a package is sent to an incorrect address provided by the customer, refused, unclaimed, or not collected in time, we will review the case individually.

If the package is returned to us, we may offer to reship it, but the customer may be responsible for the additional shipping cost.